Case Study: HiwiPay build entire forex transaction flow on WhatsApp using Swiftsell

HiwiPay, a fintech startup specializing in international remittance and student loans, leverages Swiftsell to simplify and streamline customer transactions via WhatsApp automation, eliminating the need for a separate mobile application and giving ease of access to its customers. This seamless, automated journey enhances user experience from lead generation to transaction closure, covering key steps including:

‍

- Performing or checking KYC status: Swiftly verify or update KYC details, ensuring compliance and security.

- Providing live currency exchange rates: Real-time updates on exchange rates, helping users make informed decisions.

- Checking pending transaction status: Track the status of ongoing transactions with ease.

- Adding university details: Collect necessary university information for student loans.

- Managing beneficiaries: Effortlessly add or view beneficiary details, streamlining the remittance process.

- Adding payer information: Simplify the input of payer details to ensure accurate processing.

- Signing of A2 form: Enable quick and secure signing of the A2 form, facilitating smooth transaction completion.

‍

By automating these crucial steps on WhatsApp, Swiftsell helps HiwiPay offer a frictionless, efficient, and engaging experience for users, driving higher satisfaction and operational efficiency.